1. FORMS, BOOKING & HOLIDAY SURCHARGES
1.1 Booking Requests
All bookings must be submitted using the Booking Request Form on the website or through the Booking / Contact Form link here
https://julspops.com/existing-clients/
Text messages may be used for questions or check-ins but not for booking services OR changes of bookings. Once a booking is confirmed, the cancellation policy applies.
1.2 Mandatory Paperwork for ALL clients
All required forms must be fully completed prior to the start of any services. These forms collect essential information, including emergency contacts and detailed pet-care instructions, which are necessary for the safe and effective care of your pet.
While these forms may request extensive information, providing thorough details ensures the highest level of safety and care for both your pet and your home. More information is always better than not enough. Thank you for your understanding and cooperation.
1.3 If your Booking has Started
I know plans can change however, if you come home earlier than expected they will be
NO REFUNDS. I have kept this slot for your pets and the full booking was confirmed.
1.4 A surcharge applies on:
• Statutory and Civic Holidays
• Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day (charged at double rate)
2. DEPOSITS, CANCELLATION POLICY & PAYMENTS
2.1 Non-Refundable Deposit
Client shall pay a non-refundable deposit equal to
thirty percent (30 percent) of the total contracted amount at the time of booking. This deposit is required due to the high level of cancellations experienced during the current year.
The deposit secures the reservation and applies toward the final balance. The deposit is non-refundable unless the cancelled dates are successfully rebooked. If they cannot be rebooked, the deposit will be forfeited.
This deposit requirement applies to:
Boarding, Pet Sitting, and Overnights (5 days or more).
All remaining balances are due according to the payment schedule outlined in this agreement.
2.2 Cancellation Policy — Bookings of 4 Days or Less
Cancellations made
48 hours or more before the scheduled service may cancel without any fees.
Cancellations made
less than 48 hours in advance will incur a
50 percent fee of the total service cost.
No deposit is required for bookings of 4 days or less.
2.3 Deposit and Cancellation Fee Structure — 5 Days or More
A
30 percent non-refundable deposit is required at booking.
If cancelled
less than 10 days before service and the dates cannot be rebooked, the client will owe an
additional 20 percent, resulting in a total 50 percent cancellation charge.
If the cancelled dates are rebooked, the 30 percent deposit will be refunded and the extra 20 percent fee will not apply.
2.4 Payment
Payment is due at the start of service or on receipt of an invoice if a weekly client invoiced monthly. Subject to HST.
Accepted payment methods:
- Cash
- E-transfer (Auto Deposit not available)
- Invoices are sent by email from julspops@gmail.com
General Terms
The Service Provider reserves time exclusively for your pet(s) and declines other bookings once reserved. Prompt updates to any schedule changes are required.
3. BOARDING PETS
Before drop-off,
your pet must be bathed or groomed.
3.2 Housetrained
Your pet must be fully house-trained. No chewing furniture, no marking, no indoor accidents.
3.3 Pet Boarding Disclaimer & Damage Policy
The Client acknowledges that the premises is the Service Provider’s personal home, not a commercial facility.
If a pet causes damage to the provider’s home or property, the Client may be held financially responsible for repair or replacement.
Acceptance of a pet is conditional on agreement to this policy.
4. DUTY TO DISCLOSE — PET BEHAVIOUR & HEALTH
4.1 Pet Behaviour
The Client must disclose all behavioural concerns, special needs, traits, or limitations that impact safety.
4.2 Pet Behaviour & Liability
The Client is financially responsible for all actions of their pet(s), including injury or property damage.
If a pet is injured by another pet, the Client releases the Service Provider from liability.
The Service Provider is not responsible for injuries related to pre-existing or age-related conditions.
4.3 Pet Health & Medication
The Client must disclose all medical conditions and keep the Service Provider updated.
The Service Provider is not a veterinarian; all risks related to medication administration are assumed by the Client.
Vaccines do not guarantee full protection.
The Client must keep vaccine records updated.
4.4 Fleas & Ticks
The Client understands that fleas or ticks may not be immediately noticeable.
Year-round flea and tick prevention is recommended due to climate-related changes.
5. EMERGENCIES & SHORT-NOTICE REQUESTS
The Service Provider will attempt to accommodate urgent requests subject to availability.
Short-notice requests (less than 24 hours) may incur an additional charge.
The
On-Call Service Option is recommended for clients with unpredictable schedules.
6. HOME ACCESS
The Client authorizes full access to the home as required.
6.1 Entry Methods
Key, keypad or garage code, or dropping off your key to the Service Provider.
6.2 Locksmith Authorization
If entry cannot be gained due to lock malfunction:
(a) The Client will reimburse all locksmith costs. Emergency contacts will be contacted first.
(b) The Service Provider has permission to hire a locksmith on the Client’s behalf for pet safety.
7. KEEPING YOUR HOME SAFE DURING ABSENCE
Tips to make your home appear occupied:
• Use timers for electronics
• Use timed lighting
• Use surveillance signs
• Notify trusted neighbours
• Maintain exterior (snow removal, etc.)
8. VISITORS TO THE HOME
8.1 Notification Requirement
The Client must notify the Service Provider of anyone entering the home during service.
Unannounced visitors may be treated as intruders and police may be contacted.
The Client indemnifies the Service Provider for any incidents involving third parties.
9. INCLEMENT WEATHER
9.1 Dangerous Weather
If the Service Provider cannot reach the home due to severe weather, the Client will be notified. Visit times may be earlier or later. Refunds or credits may apply if fewer visits occur.
9.2 Severe Weather Policy
No outdoor services will be provided during dangerous conditions such as lightning, ice storms, extreme cold, or winds exceeding 70 mph (112 km/h). Indoor activities may replace walks.
9.3 Winter Weather — Home Preparedness
The Client must ensure:
• Driveways and walkways are clear
• Salt or ice melt is used
• Roof snow removal is arranged when necessary
10. PHOTO & VIDEO RELEASE
The Client grants permission for the Service Provider to use the pet’s name, photos, or videos for marketing or promotional purposes.
11. REVIEWS & REFERRALS
11.1 Online Reviews
Clients are encouraged to leave reviews to support small businesses and inform other pet owners.
11.2 Referrals Program
For each referred new client completing a service, the referring client receives a
10 dollar credit toward future services. Credits are non-cash and applied after the first completed service.
12. ACCEPTANCE OF RISK
The Client acknowledges that pet care and dog walking involve inherent risks including minor injuries.
13. PRIVACY POLICY
All personal information is confidential and securely stored.
Julspops Dog Walking & Pet/House Sitting Services is bonded and insured with PROfur.
14. AMENDMENTS
Policies may be updated periodically. Continued service use constitutes acceptance.
15. AFFIRMATION
Each service reaffirms the accuracy of all information provided and agreement to these terms.
